. . . manage conflict and increase productivity and satisfaction

This speech has been created to help people who are frustrated because they must interface with people whose difficult personality traits take the fun out of work and are roadblocks to productivity.

This is a very practical speech. It recognizes that you are often faced with conflict in today's workplace that is often not resolvable. Nevertheless, you must work through or with that conflict to effectively complete tasks assigned to you.

This speech will provide you with realistic, useable solutions and creative alternatives for interacting with problem people. You will leave the program with proven skills and techniques for communicating effectively with the difficult people you encounter. The result is a work experience that is more pleasant, more productive . . . and even more fun.

COMMUNICATING WITH DIFFICULT PEOPLE . . . what you can expect