. . . manage conflict and increase productivity and satisfaction

This seminar has been designed for people who are frustrated because they must interface with people whose difficult personality traits take the fun out of work and are roadblocks to productivity.

This is a very practical program. It recognizes that you are often faced with conflict in today's workplace that is often not resolvable. Nevertheless, you must work through or with that conflict to effectively complete tasks assigned to you.

This program will provide you with realistic, useable solutions and creative alternatives for interacting with problem people. You will leave the program with proven skills and techniques for communicating effectively with the difficult people you encounter. The result is a work experience that is more pleasant, more productive . . . and even more fun.

COMMUNICATING WITH DIFFICULT PEOPLE . . . an introduction

Are you often forced work with difficult people? If so, welcome to our seminar!

COMMUNICATING WITH DIFFICULT PEOPLE was designed as an answer for those who often find themselves working with difficult people. It is hard to get along with difficult people and it is often tough to communicate with them. They zap energy, escalate misperceptions, ignite confrontations and are generally roadblocks to productivity and satisfaction in the workplace

In this program we help participants identify and understand difficult situations and the people involved. We provide them with the communication tools needed to handle them. These communication tools are easy to learn and appropriate for a myriad of situations and they are applied in a methodical, clean and realistic manner that leads to productive outcomes.

We often encounter many of the tough characters that exist in today's workplace. The key is how we deal with them.

Join us and learn how! You will be glad you did!

Lynn Cochrane
President

COMMUNICATING WITH DIFFICULT PEOPLE . . . what you can expect

See What's Really Happening
  • Identify difficult personalities
  • Zoom in on character traits
  • Focus on realistic outcomes
  • Define "the line" of appropriateness
  • Address "below the line" behavior and consequences
 Prepare Specific Game Plans
  • Deliver bad news appropriately
  • Provide constructive feedback
  • Question insightfully
  • Listen reflectively
  • Request change without confrontation

Address Difficult People Confidently

  • Use "Top Ten Tactics" to bridge communication gaps
  • Control emotions with tactical logic
  • Prepare an escape hatch
  • Separate tacky from tactful
  • Change courses with dignity

COMMUNICATING WITH DIFFICULT PEOPLE . . . facts, format, fees

who: Six to Ten participants from your company
where: On site; or we welcome you to our suburban Minneapolis conference facilities
timing: One-half day
process: The seminar is highly interactive and hands-on. The pace is energetic; the application is immediate; and the tone is supportive and trusting.